Welcome to Berry Green Co. your favorite cloud kitchen. We understand that you may have some questions about our services, menu, and policies. Below are the frequently asked questions and answers to help you have a delightful experience with us.

1. What is Berry Green and how does it work?

Berry Green Co is a cloud kitchen offering Mexican-inspired food. As a cloud kitchen, we operate without a traditional dine-in space, focusing on delivery and takeout services. You can place your order through our website, select your favorite dishes from the menu, and choose your preferred delivery option.

2. How do I place an order?

To place an order, browse our menu in the menu tab. Select the items you wish to order and add them to your cart. Proceed to checkout, where you can provide your delivery address and payment details. Once the order is confirmed, we will start preparing your delicious meal.

3. What delivery options do you offer?

We offer delivery services through third-party delivery couriers such as Yango delivery. You can also choose a courier of your preference for delivery. The estimated delivery time is between 40 minutes to 85 minutes from the time your order is placed.

4. Can I track my order?

We currently do not support in-house tracking services. However you can track your order through the third-party delivery courier's platform or application. We will inform you once your order is dispatched and you will receive updates regarding its status, including real-time tracking information.

5. What is your return policy?

Due to our commitment to food safety and quality, we do not accept returns on food items. However, if you encounter any issues with your order, please contact our customer support team, and we will address the matter accordingly.

6. How can I contact customer support?

For any questions, concerns, or assistance, you can reach our customer support team through the following channels:

Phone: +260765202479

Email: eat@berrygreenco.com

Operating Hours:
  • Tuesday to Saturday 10:00 -18:00 hours
  • Sunday to Monday CLOSED

7. Are you available on social media?

Yes, you can connect with us on social media to stay updated on our latest offers, promotions, and events:

  • Facebook: @berrygreenco
  • Instagram: @berrygreenco
  • Twitter | X: @berrygreenco
  • TikTok: @berrygreenco

8. Do you cater to dietary restrictions?

We strive to accommodate various dietary preferences and restrictions. Please check our menu for items labeled with specific dietary information. If you have any specific requests or allergies, feel free to reach out to our customer support team before placing your order.

9. How can I provide feedback about my experience?
Your feedback is valuable to us. You can leave a review on our website or social media pages. Additionally, you can contact our customer support team to share your thoughts or suggestions.

We hope these FAQs have answered your questions. If you need further assistance or have any other inquiries, don't hesitate to contact us. Thank you for choosing Berry Green Co and we are berry happy serve you!